The EQrated vol. 17
Hello Reader,
What does it take to hire good people? Those who will stick around for the long term that is. Is there a magic formula or a personality trait, some algorithm perhaps that can help us identify these high performing employees? In the last volume of EQrated we focused on the problem of high turnover and employee retention in the hospitality industry.
In this volume of EQrated we take a step back to see what are some of the hiring challenges unique to the hospitality industry. Faced with staffing shortages, many businesses are having to cut down on their hours or their services in order to ensure that they can continue to operate efficiently. While customers are enthusiastic about dining out right now, they will eventually notice this reduction of service standards and choices.
Another unintended consequence of the pandemic and the prolonged shutdowns is the loss of long-term hospitality employees. Many of these highly trained employees have moved locations or changed industries and they are not coming back. What that means is a loss of institutional memory and experience, just when a whole set of new hires is looking for onboarding & training resources. Once again, this lack of experience shows up in our restaurants & kitchens and behind front desks and results in lower quality of service.
Whichever way we look at it, it's a lose-lose scenario for the guests. Any long-term solution to the problem of human resources will have to consider the problem holistically and create long-term solutions that rely on hiring the right people AND retaining them with the proper training & coaching. In the next volume of EQrated, we will be looking at the third side of this triangle - training & coaching!
Until then, here's your bi-weekly EQrated list of resources on HOSPITALITY HIRING:
Now hiring: How the labor shortage is squeezing full-service restaurants - Foodservice workers burnt out by the segment's recent instability are leaving for other industries or living on high unemployment benefits, sparking a staffing crisis as dining rooms open. Read more to find out how some Restaurant Managers are resorting to drastic measures to keep the doors open. Source: Restaurant Dive
Hospitality staffing Crisis -‘We have to get the message out that there is a career in this’ - After its hardest ever year, the hospitality industry has been flung into its latest crisis as it tries to manage a staffing drought. The situation is further aggravated by external factors like Brexit, the pandemic, the subsequent lockdowns and vaccine hesitancy. Source: Evening Standard
8 Ways to Hire Great Employees - The unique hiring practices that can grow your culture of hospitality. Hiring the right way takes a lot of work. Practical advice about hiring talented and thoughtful team members. Please take note of point number 2 specifically! Source: INC.com
How To Hire High Performing Hospitality Employees - Who are these high-performing Hospitality employees? And where do we find them? This post on the Harver blog offers an in-depth look at the state of Hospitality and what to look for when hiring the right employees. Source: Harver.com
If there is a topic that you would like to see featured in The EQrated, please let me know at stef@yourturnsolutions.com. Please feel free to share this Newsletter with people you know who might find value in it! They can also subscribe to the EQrated by clicking the button below.
See you in a couple of weeks!
Ciao,
Stef
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