The EQrated vol. 16
Hello Reader,
Why do people leave their jobs? That is a question that keeps a lot of HR teams, hiring & training managers busy. Especially in the Hospitality sector! The employee turnover rate in this industry can range anywhere between 30 to 74%, depending on geographical location, seasonality and even external factors that are unforeseen and beyond control. Case in point - the current pandemic.
But attrition has been a problem in Hospitality, even before COVID. Ask any hiring manager in the industry and they will tell you all about hiring, onboarding, training & REPEAT. Much has been said about the shortage of labor as businesses open up. In any other industry, this would be a good problem to have, because it means business is booming. But in a business as reliant on people like Hospitality, a shortage of skilled & trained staff can mean the inability to do business. There is only so much work that can be automated or outsourced. At the end of the day, hospitality is about welcoming people and we cannot entirely remove the humans from that equation.
But if the problems are inherent, then the solutions are also available from within the industry. In a slight break from format, this week's EQrated focuses on blog posts from industry solution providers. Full disclosure: This is not sponsored content. I have not been paid by any of these companies to highlight these posts. Neither am I endorsing any of these products. However, I do stand by their views and the solutions that they propose.
Here's your bi-weekly EQrated list of resources on EMPLOYEE RETENTION in HOSPITALITY:
Why is There a Hospitality Skills Shortage? - Typsy is an online learning platform, designed especially for the hospitality sector. While this post is pre-COVID, it is still relevant today, perhaps even more so. They list how a hospitality skills shortage affects more than just the turnover rate. Also, check our their cool infographic for a concise look at the problem. Source: typsy.com
8 Reasons for Employee Turnover in Hospitality - Schedulehead is an employee scheduling and time-tracking app that uses AI to automate the process of scheduling employees for event-based companies. In this post they delve into the 8 critical reasons why employees are leaving their hospitality jobs. Source: schedulehead.com
What Can Be Done To Decrease Hospitality Turnover? - Speakap is an internal communications tool that helps companies have structured dialogue with their frontline staff. In this post, they discuss what can actually be done to decrease the cost of employee turnover. Source: speakap.com
Keeping Your Team Happy: Employee Retention in Hospitality - Quore is a cloud-based digital hospitality solution that streamlines hotel work flows and communication. In this post they offer tips on several things that hotels can do to mitigate employee turnover risks. Source: quore.com
If there is a topic that you would like to see featured in The EQrated, please let me know at stef@yourturnsolutions.com. Please feel free to share this Newsletter with people you know who might find value in it! They can also subscribe to the EQrated by clicking the button below.
See you in a couple of weeks!
Ciao,
Stef
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