The EQrated vol. 15
Hello Reader,
I've been thinking about skills versus attitude this week. Is there a difference? And if there is, which one is more important? Aptitude or attitude? Some might argue that we are born with one (attitude) while we acquire the other (skills) or vice versa. Somehow it boils down to the age-old IQ vs EQ debate. Why does it matter? Aren't both equally important?
As some parts of the world start to open up, and people start traveling again, many hotels are gearing up to welcome guests once more. And for the HR departments of these hotels, that means hiring, training & onboarding a whole new set of people...and hopefully welcoming back some familiar faces. But when interviewing candidates, what do they look for? Is it better to have advanced skills in a particular field or is it preferable to have a can-do attitude that will enable you to learn the skills on the job? Are optimism & enthusiasm overrated?
What I know is that attitude usually shines through. As a guest, I know when I see someone who is genuinely happy to be doing what they are doing. As a guest, I am also willing to overlook many mistakes when faced with a new employee who is sincere in his/her efforts. Hospitality is the art of making someone feel welcome. It is both an abstract concept and a science that requires a special set of skills and a whole lot of attitude - a guest-first attitude that is.
What do you think? In the debate between Skills versus Attitude, which side are you on?
Here's your bi-weekly EQrated list of resources on ATTITUDE:
3 Reasons Why Attitude Is More Important to Your Company Than Aptitude - Ideally we want to hire people with both the right attitude and the right aptitude. However, if we can only choose one of those two is it the person with the right attitude or the right aptitude? Find out why it's the latter. Source: entrepreneur.com
8 Ways to Improve Your Attitude - A positive attitude make success easy; a negative one makes success pointless. If you want to be successful, you need to develop and maintain a positive attitude. When you've got an attitude of optimism, expectancy and enthusiasm, opportunities grow, and problems shrink. Here are 8 ways to improve your attitude. Source: inc.com
Hiring at your hotel: The six best traits of successful hotel staff - In some hotels, hiring is a year-long activity, given the specific skill set needed for successful service. The fact that hospitality has a whopping 70% turnover rate, doesn't make it any easier. So what’s the solution? Simple: Look for the right attitude from the outset. Source: siteminder.com
If there is a topic that you would like to see featured in The EQrated, please let me know at stef@yourturnsolutions.com. Please feel free to share this Newsletter with people you know who might find value in it! They can also subscribe to the EQrated by clicking the button below.
See you in a couple of weeks!
Ciao,
Stef
Hi, I’m a creator
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